Last edited by Kazim
Wednesday, August 5, 2020 | History

1 edition of Linking customer and employee satisfaction to the bottom line found in the catalog.

Linking customer and employee satisfaction to the bottom line

Danica R. Allen

Linking customer and employee satisfaction to the bottom line

a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes

by Danica R. Allen

  • 16 Want to read
  • 19 Currently reading

Published by ASQ Quality Press in Milwaukee, Wis .
Written in English

    Subjects:
  • Job satisfaction,
  • Industrial management,
  • Consumer satisfaction,
  • Success in business

  • Edition Notes

    Includes bibliographical references (p. 225-232) and index.

    StatementDerek R. Allen and Morris Wilburn
    ContributionsWilburn, Morris, 1953-
    Classifications
    LC ClassificationsHF5415.335 .A433 2002
    The Physical Object
    Paginationxvii, 238 p. :
    Number of Pages238
    ID Numbers
    Open LibraryOL24911866M
    ISBN 100873895010
    LC Control Number2002001314


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Linking customer and employee satisfaction to the bottom line by Danica R. Allen Download PDF EPUB FB2

Linking Customer and Employee Satisfaction to the Bottom Line [Allen, Derek R., Wilburn, Morris] on *FREE* shipping on qualifying offers. Linking Customer and Employee Satisfaction to the Bottom Line5/5(1).

The collaboration of Derek R. Allen and Morris Wilburn, Linking Customer And Employee Satisfaction To The Bottom Line: A Comprehensive Guide To Establishing The Impact Of Customer And Employee Satisfaction On Critical Business Outcomes is organized into eleven distinct chapters focusing on the issues thematically related to developing and improving corporate fiscal success through sustained customer and employee.

That is the focus of Linking Customer and Employee Satisfaction to the Bottom Line, which focuses on the relationship between customer satisfaction and tangible business outcomes like market share, revenue, and profitability.

Intended for advanced service quality managers and marketing researchers with more than a modest exposure to statistical data analysis, this book provides a comprehensive. Linking customer and employee satisfaction to the bottom line: a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes.

[Danica R Allen; Morris Wilburn]. Customer and Employee Satisfaction Impact the Bottom Line. Conventional wisdom points toward customer satisfaction surveys as the best way to pinpoint what specifically draws the customer back or pushes them away.

Long relied upon to explain a customer’s flitting from one company to another in search of the best experience, these surveys fall short of explaining the customer replies that pertain to the trust and respect of your employees.

Buy Linking Customer and Employee Satisfaction to the Bottom Line by R. Derek Allen, Morris Wilburn (ISBN: ) from Amazon's Book Store. Everyday low 5/5(1).